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1. How can I measure my foot accurately for the perfect fit?

  • Follow our easy-to-follow foot measurement guide available on our website. It ensures precision for a comfortable fit. 

2. Do you offer half sizes?

  • Yes, we offer custom sizes to ensure you find the optimal fit for your feet.

3. What if my feet are slightly different sizes?

  • No problem! We recommend measuring both feet and providing the measurements for the larger foot. Our shoes are designed to accommodate such variations.

4. How long does it take to receive my order?

  • Once your order is placed, most orders will require up to two weeks for our artisans to handcraft your shoes with care and precision. Once production is complete, it will take 5-7 business days to receive your order. 

5. Can I customize the color of the shoes?

  • Currently, we offer a range of versatile suede colors to choose from. Reach out to us for any specific customization requests. Leather options are also available. 

6. What if the shoes don't fit as expected?

  • Please give the shoes time to break in. Wear a thick pair of socks, and wear the shoes for 8 hours. The more they are worn, the better the fit will become. After break-in process is complete, optimal fit will be achieved. 

7. How do I care for my suede shoes?

  • Use a suede brush to remove dirt and maintain the texture. Avoid water and protect against stains with a suede spray.

8. Are your shoes suitable for wide feet?

  • Our shoes are designed for comfort. If you have wide feet, consider rounding up your measurements to the next whole or half centimeter or contacting our team for guidance.

9. How do I track my order's progress? 

  • You will receive email updates at various stages of your order's journey, from crafting to shipping.

10. Are your shoes suitable for formal occasions? 

  • Absolutely! Our shoes are designed with versatility in mind, making them perfect for both casual and formal settings.

11. Can I cancel my order after it's been placed? 

  • Please reach out to our customer support as soon as possible if you wish to cancel your order. It may be possible depending on the stage of production.

12. What materials are used for the sole of the shoes? 

  • Our shoes feature durable rubber soles for optimal comfort and traction.

13. Are your products ethically sourced? 

  • Yes, we prioritize ethical practices and source materials responsibly to uphold our commitment to sustainability.

14. Can I order a pair if I'm located outside the United States? 

  • Yes, we offer international shipping. Please note that shipping times may vary based on your location.

15. What if I have a specific design in mind? 

  • We'd love to hear your ideas! Contact our team to discuss any special design requests.

16. How do I care for the shoes to ensure their longevity? 

  • Regularly brush the shoes to remove debris, store them in a cool, dry place, and avoid excessive exposure to sunlight.

17. Are your products unisex? 

  • The Signature Monk Series is currently only available for men. We are working to offer the same collection in women's fashion. Please subscribe to our mailing list to be notified of women's releases.